SHIPPING POLICY

SHIPPING METHOD:

We offer Standard International Shipping and Expedited Shipping service.

Orders will be delivered to the address provided at checkout. If a customer needs to send multiple orders to more than one address, they must place separate orders and provide each address at checkout.

PROCESSING TIME:

All orders will be processed within 1-2 business days of ordering, Monday to Friday. If for any reason you need to cancel your order or modify your order details, please email us at support@mylody.com immediately before the order shipped.

SHIPPING TIME & COST:

If you buy several different products, they might be dispatched from different warehouses and will arrive separately and at different times. Below is our average shipping time:

Country / RegionShipping MethodCostShipping Time
United StatesStandardFree3-10 Business Days
United StatesExpedited ShippingUSD $153-5 Business Days
Canada
StandardFree3-10 Business Days
Mexico
StandardFree10-15 Business Days
United KingdomStandardFree
3-10 Business Days
GermanyStandardFree3-10 Business Days
FranceStandardFree
3-10 Business Days
Other EU Member CountriesStandardFree5-12 Business Days
JapanStandardFree5-7 Business Days
Australia | New ZealandStandardFree7-15 Business Days
Saudi Arabia | UAE | QatarStandardFree7-15 Business Days
Malaysia | Singapore | PhilippinesStandardFree7-15 Business Days
Hong Kong | Macau | TaiwanStandardFree3-7 Business Days
Other Countries/RegionsStandardFree7-30 Business Days
DISCLAIMER

Mylody is not liable for shipping or delivery delays caused by natural or uncontrollable events. Furthermore, Mylody is not accountable for delays associated with the courier, including customs clearance.

DUTIES & TAXES

Local taxes and import duties may apply in certain countries and are not incorporated in the indicated amounts above. The responsibility for all such taxes and duties lies with the buyer or recipient of the shipment. Given our products are sold worldwide, we cannot ensure compliance with the import regulations of every country. If uncertain, please verify with your country's customs office before placing an order.

RETURN & REFUND POLICY

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with your order, you may return it to us within 30 days from the day of purchase for a full refund.

As a customer, you will be responsible for paying the shipping costs for returning your order. Return shipping costs are non-refundable.

We only accept returns at the address provided by customer service team. If you send a return to any other address or if you refuse the order upon its arrival, a refund will not be provided.

Sale and promotional items (if applicable):

Only regular priced items may be returned for a refund. Unfortunately, sale or promotional items cannot be returned, unless faulty or damaged during transportation.

For your reference, all our IPL products come sealed.

For any refund queries as well as details of the return address please contact us at support@mylody.com