Below FAQ are some common concerns of our clients before purchasing and after purchased.
If you have other questions, please just send it to support@mylody.com.
- All
- Pre Sale Questions
- Technical + Theme Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Please make sure that you follow below steps:
Step 1: Shave the surface hair off.
Step 2: Connect the cable and power plug.
Step 3: Wear the goggles to protect your eyes.
Step 4: Turn on the device and adjust suitable energy level.
Step 5: Place the device on the treatment area at 90° and press the flash button.
Step 6: Use moisturizing skin care product after finished hair removal.
Yes, it is generally recommended to shave the area you plan to treat before using an IPL hair removal device. Shaving removes the hair above the skin's surface, allowing the IPL light to better target the hair follicles beneath the skin. This can improve the effectiveness of the treatment and reduce the risk of skin irritation. However, always follow the specific instructions provided with your device and consider consulting a healthcare professional to ensure safe and effective use.
For optimal hair removal results, we recommend using the IPL hair removal handset as follows:
1. Position: Hold the device vertically against your skin during each treatment.
2. Frequency:
- Weeks 1-4: Use the device 3 times per week.
- Weeks 5-12: Reduce to 1-2 treatments per month.
3. Adjustment: Increase the frequency as needed based on your results.
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.